Tesco trials virtual click and collect service – everything you need to know

Tesco trials virtual click and collect service – everything you need to know

Martin Lewis provides Tesco customers with Clubcard advice

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Tesco has regularly updated its customers with lockdown rules throughout the pandemic which involved extending its home delivery service. The retailer also made its Click+Collect service widely available around the country and has introduced a new virtual service.

The supermarket giant recently lowered the minimum order value to £25 for Click+Collect orders in all stores to help the more people pick up groceries without spending a fortune.

If customers spend under this, they will be charged a £4 minimum basket charge.

Tesco said: “If you have incurred the minimum basket charge, you’ll earn Clubcard points on the charge and these will be added to your account when you check out.”

The supermarket is also trialling a new way to pick up groceries at certain locations.

To use this specific service, customers will need a smartphone that can scan QR codes when they collect groceries. 

Tesco said: “For most new smartphones, you can do this with the camera app. For older phones, you may have to download a QR reader app before you collect.”

When shoppers arrive at the collection point, there will be signs on how to scan the code available. 

This will add customers to a virtual queue, letting Tesco colleagues know that they have arrived and will bring out the groceries. 

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Tesco added: “To make sure your phone is set up correctly, please try scanning the QR code with your camera app. If the Tesco homepage opens or a link to tesco.com pops up, then you’re ready to go.”

The test QR code can be found on the supermarkets website. 

However this is only being trialled at certain locations and customers will be able to see what Tesco stores it is available at when booking a slot. 

Normal Click+Collect is still available for shoppers across the country.

Tesco has now expanded the service to nearly 400 locations across the country.

Customers can find if their local store is offering Click+Collect online.

The supermarket said: “Click+Collect is a convenient way for you to pick up your groceries. Book a collections lot at your preferred store and your groceries will be waiting for you in temperature-controlled storage.

“We’ll then give you an electronic delivery note to sign, as well as a physical receipt.”

Tesco has also increased the number of slots it is offering for home delivery.

However due to high demand, the supermarket is asking customers to still shop in-store.

The retailer said: “There’s still high demand for our online service, so we’d encourage you to shop in-store if you’re able to do so, where we have a number of safety measures in place.

“To help people shop in-store at times that are quieter or more convenient, we’ve extended the opening hours in many of our shops, although the majority remain closed overnight.”

In other Tesco news, the supermarket has begun rolling out recycling points to 171 stores in the South West of England and Wales with plans to put it in all large stores nationwide. 

The collection points will enable Britons to return all their previously unrecycled soft plastic, including cling film, pet food pouches, crisp packets and bread bags. 

Once collected, the plastic is sent for recycling where it will be washed, sorted and processed before being turned into new packaging.

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