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<\/p>\nTHE best and worst places to shop for baby items have been revealed by Which?.<\/p>\n
The consumer group surveyed over 3,000 people on their experiences with online shops selling a range of infant products.<\/p>\n
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The 25 retailers were rated for customer score, product quality, value for money and staff helpfulness and knowledge.<\/p>\n
And two lesser-known brands pipped bigger high street names to the top scores as well, the survey found.<\/p>\n
Online4Baby.com and Silver Cross came joint first with overall customer scores of 81%.<\/p>\n
Online4Baby.com received four stars for product quality, value for money and staff knowledge and was awarded Which? Recommended Provider (WRP) status.<\/p>\n
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This means not only did the company perform well in the survey, but also passed Which?'s behind-the-scenes checks on its terms and conditions and returns policies.<\/p>\n
Eight in 10 of Online4Baby's customers said they would recommend the retailer to a friend.<\/p>\n
Meanwhile, shoppers praised its easy-to navigate website and extensive product range.<\/p>\n
They also left positive reviews about its customer services team, which offers support seven days a week.<\/p>\n
<\/span><\/p>\n <\/span><\/p>\n <\/span><\/p>\n <\/span><\/p>\n Silver Cross also earned four stars for product quality, however some respondents said it offered less value for money, meaning it was only awarded three stars in that category.<\/p>\n Coming in third with an 80% overall customer score was Maxi-Cosi, which was praised for its high-quality products and value for money.<\/p>\n Staff's helpfulness and knowledge was rated slightly lower than other retailer's in the list though.<\/p>\n John Lewis received a customer score of 79%, was awarded a WRP and given four stars for product quality and staff knowledge, but three stars for value for money.<\/p>\n Mamas and Papas meanwhile came in fifth, achieving a 78% customer score, scoring four stars for its product quality and staff knowledge and three stars for value for money.<\/p>\n At the other end of the table, a well-known high street brand came in second last.<\/p>\n The Range received a customer score of 67%, being awarded two stars for product quality and staff helpfulness and three stars for value for money.<\/p>\n Meanwhile, Currys came in joint fourth from the bottom with an overall customer score of 69%, sharing the spot with Very.co.uk.<\/p>\n Which?'s research also found 74% of shoppers made their most recent purchase online in a sign consumers are increasingly turning to online retail to shop for baby products.<\/p>\n Ele Clark, Which? retail editor, said: "Most people now buy baby products online rather than going into a physical shop, but our research suggests that mums and dads-to-be still value excellent customer service in addition to good-value and high-quality products.<\/p>\n \u201cIt\u2019s great to see several retailers ticking the boxes for their customers, proving to be reliable retailers for a range of must-have baby products.<\/p>\n \u201cHowever, we would always recommend getting your car seat professionally installed or checked by an expert if you buy it online.<\/p>\n "If that\u2019s not possible, most brands have detailed installation guides on YouTube which you can follow and pause while you fit yours."<\/p>\n The Sun approached The Range, Very and Curry's for comment.<\/p>\n There's a few other ways you can save money as a parent beyond choosing the right retailer for your baby items.<\/p>\n If it's grocery shopping you're looking to save money on, you can cut costs by opting for yellow-sticker products.<\/p>\n Supermarkets put these on items when reducing them and you could save up to 75%.<\/p>\n Meanwhile, you can save money on baby items by comparing prices across retailers.<\/p>\n For example, if you come across a baby chair online, you can use price comparison sites to see how much other retailers are selling it for.<\/p>\n Price Runner, Price Spy and the Google Shopping tab are all good options.<\/p>\n A lot of the time, you can find a product cheaper elsewhere, unless the original one has been massively slashed in price.<\/p>\n Meanwhile, you could buy clothes second-hand and save yourself a fortune.<\/p>\n The Sun spoke to one mum who revealed five things to buy second-hand and four to avoid to save hundreds of pounds.<\/p>\n![](\"https:\/\/www.thesun.co.uk\/wp-content\/uploads\/2023\/08\/portrait-one-tired-woman-snoring-727210584-1.jpg\")
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