THOUSANDS of HSBC customers have been left furious this morning after the bank was hit by an outage.
According to DownDetector, over 2,000 users reported issues with their mobile banking.
Taking to X, one user said: "Damn the app is down suppose to be paid today I need to check."
The Sun has contacted HSBC for comment.
Read our live blog below for the latest news and updates…
-
By Louis Allwood
HSBC 'investigating issues as a matter of urgency'
HSBC has released a statement following this morning's outage.
The bank said: "We understand some customers are having trouble accessing banking services as usual right now.
"We're investigating this as a matter of urgency and will share an update as soon as possible."
-
By Louis Allwood
How can I check if HSBC is down?
HSBC has a dedicated web page where you can check the status of its various services, including mobile, telephone and internet banking, and its ATMs.
Banks often update their customers on social media, so definitely check out HSBC's Facebook and Twitter pages for updates.
You can also check websites such as Down Detector, which will tell you whether other people are experiencing problems with a particular company online.
-
By Louis Allwood
What message are customers seeing?
HSBC customers have been met with a "service unavailable" message when they attempt to access their account on the app.
HSBC is yet to comment on the issues they are currently facing.
-
By Louis Allwood
Can I claim compensation for an outage?
Banks aren't obliged to pay compensation to customers if there's been an outage or if they've experienced technical issues.
But you might be entitled to some money back depending on how much the disruption affected you.
You'll have to present evidence of how the outage negatively affected you, including any extra costs incurred through possible late payment fees.
You should make a note of when you were unable to access the services and the names of the people you spoke to at the company that suffered the outage.
You can find more detail about how to complain to Santander on its website.
If your bank doesn't resolve any complaint, you can take your case up with the Financial Ombudsman Service.
It is an independent body which will resolve any issues based on what it thinks is "fair and reasonable" depending on the circumstances of the case.
The service can resolve your issue over the phone, by email or by post depending on what best suits you.
In the case of an IT system outage at a bank, the FOS says any compensation you may receive will be dependent on your circumstances and whether you lost any money as a result.
If it finds the bank was at fault, you may see any fees, charges or fines reimbursed.
-
By Louis Allwood
Is internet and mobile banking safe?
Internet and mobile banking is a more convenient way to manage your money and is generally safe as long as you keep your details secure.
Banks and building societies have plenty of processes to keep their websites and apps secure or they could get in trouble with the Financial Conduct Authority.
Their websites are encrypted so only you can view your account page and they are programmed to time out after a period of inactivity.
They will have strict login processes that may require a card reader or sending a code to your mobile phone.
There are steps you can take such as setting up a login and password that cannot be easily guessed and only logging into your account from a secure and private wi-fi connection.
Also, check who you are transferring money to and ensure they are legitimate.
The rise of online banking has also encouraged scammers to try to dupe account holders with emails and text messages.
Always check details with your bank separately.
The main providers also offer a service that verifies the details of someone you are transferring money to, which gives you an extra layer of security and ensures that person or company is genuine.
-
By Louis Allwood
Is HSBC down?
Hundreds of customers at a major bank are locked out of online banking.
Access to HSBC online banking is down according to customers who have complained on social media.
Problems started shortly before 8am, according to Downdetector which logs outages, with more than 3,000 reports of issues.
-
By Louis Allwood
HSBC customers left furious
HSBC customers have been left furious this morning following the outage that has impacted customers online banking.
One fan said: "Hey @HSBC_UK It looks like the app is down. Do you know when it is expected to be working again?"
A second wrote: "Has been for a while – looking at comments here on X and no responses from HSBC."
-
By Louis Allwood
Outage heatmap
This heat map shows where user-submitted problem reports are concentrated over the past 24 hours.
It is common for some problems to be reported throughout the day.
Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day.
-
By Louis Allwood
What issues are being faced?
According to DownDetector, 66% of reported issues are in relation to mobile banking.
Around 19% of the problems reported are connected to online banking.
-
By Louis Allwood
HSBC app hit by major outage
The HSBC app has been hit by a major outage this morning.
According to DownDetector, over 2,500 users have reported issues with their mobile banking this morning.
Source: Read Full Article
